POPIA Information Notice

Pettyworx is the responsible party. We are the company that decides how and why your personal information is used, and we are accountable for protecting it.

Contact: privacy@pettyworx.co.za

Personal information is any information that can identify you as a person. Here is what we collect:

From everyone:

• Your name
• Your mobile number
• Your location (suburb/area)

From providers, additionally:

• Your South African ID number and a copy of your ID document
• A selfie photo
• Your bank account details
• Professional certifications (where applicable)

From all users during normal use:

• Messages and photos shared during jobs
• Job and payment history
• Device information and how you use the app

We collect your information only to run the Pettyworx platform. Specifically:

1. To verify your identity — for the safety of all users
2. To match you with the right jobs or providers
3. To process payments so money goes to the right place
4. To communicate with you — job updates, notifications, support
5. To handle disputes fairly and with evidence
6. To comply with South African law — some records are legally required

We do not collect information “just in case.” If we do not need it, we do not ask for it.

We only share your information with people who help us run the platform:

• Payment service providers — to process your transactions
• SMS and push notification services — to send you updates
• Identity verification services — to check ID documents
• Cloud hosting providers — where your data is stored securely
• Our staff — limited to those who need it to do their job

We never sell your personal information to anyone.

We may be required to share information with law enforcement or regulatory bodies if the law compels us to.

Some information is required:

• Your mobile number is required to create an account
• Providers must complete identity verification before accepting paid jobs

Other information (like a detailed profile or service description) is optional but helps you get better results on the platform.

To exercise any of these rights, email: privacy@pettyworx.co.za

If you are not satisfied with how we handle your personal information:

Pettyworx stores data on secure cloud servers. We are working to confirm that our primary data storage is within South Africa. Until confirmed, some data may be stored or processed outside South Africa, subject to equivalent protections. We will update this notice once our hosting region is finalised.